Privacy policy

Last updated: January 13, 2026

This Privacy Policy describes how Platinum Homes (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from https://platinumhomesonline.com (the "Site").

Who We Are

Platinum Homes is committed to protecting your privacy. This policy explains our practices regarding the collection, use, and disclosure of your personal information. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Collection of Personal Information

To operate our business and provide you with our services, we collect certain personal information from you. The types of personal information we collect depend on how you interact with our Site and services.

Information We Collect Directly From You:

  • Email/Contact Info: When you create an account, sign up for our newsletter, or contact us, we collect your name, email address, phone number, and shipping address.
  • Payment Info: When you make a purchase, we collect payment information such as your credit card number (processed securely by our payment gateway providers), billing address, and other transaction details.

Information We Collect Automatically:

When you visit our Site, we automatically collect certain information about your device and your interaction with our Site. This includes:

  • Cookies/Device Data: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
  • Information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.

We collect this information using the following technologies:

  • Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
  • Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

  • Processing your orders and payments.
  • Fulfilling your purchases and arranging for shipping.
  • Communicating with you about your orders, products, services, and promotional offers.
  • Screening our orders for potential risk or fraud.
  • Improving and optimizing our Site (e.g., by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
  • Providing you with targeted advertisements or marketing communications we believe may be of interest to you.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may share your information with Facebook Ads for targeted advertising and marketing purposes. You can learn more about Facebook's privacy practices here: https://www.facebook.com/policy.php.
  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

How We Protect Your Data

We take the security of your personal information seriously. We use Shopify's industry-standard SSL encryption and secure payment gateways to protect your data during transmission and storage. We implement and maintain reasonable administrative, technical, and physical security measures to safeguard the personal information we collect and process.

Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR). These rights include:

  • The right to be informed: About how your personal data is being used.
  • The right of access: To the personal data we hold about you.
  • The right to rectification: To correct inaccurate personal data.
  • The right to erasure ("right to be forgotten"): To have your personal data deleted in certain circumstances.
  • The right to restrict processing: To limit how we use your personal data.
  • The right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format.
  • The right to object: To certain types of processing, such as direct marketing.
  • Rights in relation to automated decision-making and profiling: To not be subject to a decision based solely on automated processing.

If you would like to exercise any of these rights, please contact us at contact@platinumhomesonline.com

Your Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These rights include:

  • The right to know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
  • The right to delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
  • The right to opt-out of the sale of personal information: Platinum Homes does not sell personal information in the traditional sense (i.e., exchanging data for monetary compensation). However, under the CCPA, sharing data for cross-context behavioral advertising may be considered a "sale." You have the right to direct us not to sell your personal information at any time. To exercise this right, please contact us at contact@platinumhomesonline.com
  • The right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at contact@platinumhomesonline.com

Age Restriction

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our Site and indicate the date of the last revision.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@platinumhomesonline.com or by mail using the details provided below:

Store Name: Platinum Homes
Address: 7146 Belmont Dr, Trinity, NC 27370, United States.
Email: contact@platinumhomesonline.com
Phone: +1 504 448-2264
Business Hours: Mon - Fri, 9:00am - 5:00pm (GMT-05:00) EST (New York)
Order Cut-Off Time: 2:00pm (GMT-05:00) EST (New York)
Response Time: We aim to respond within 24 hours